Shipping Information
🚚 Domestic Shipping
- ✓ Processing Time: 24-48 hours
- ✓ Delivery Time: 3-5 business days
- ✓ Shipping Method: Express courier
- ✓ Tracking: Real-time tracking provided
- ✓ Cost: Free on orders over $200
🌍 International Shipping
- ✓ Processing Time: 24-48 hours
- ✓ Delivery Time: 7-14 business days
- ✓ Methods: DHL, FedEx, UPS
- ✓ Customs: All documentation included
- ✓ Discreet Packaging: Standard practice
📦 Packaging & Security
Discreet Packing
All packages are packed discreetly in non-descript packaging with no external markings indicating product type.
Tamper Evident
Tamper-evident seals ensure your package remains secure throughout transit. Any tampering is immediately visible.
Signature Required
All orders ship with signature required on delivery for added security and proof of delivery.
Returns & Refunds
30-Day Money Back Guarantee
We stand behind every product. If you're not satisfied for any reason, return your order within 30 days for a full refund.
Return Process
- 1. Contact our support team at peptides106@gmail.com with your order number
- 2. Receive return shipping label and instructions
- 3. Ship product back (prepaid label provided)
- 4. Refund processed within 5-7 business days of receiving return
Return Conditions
- ✓ Product must be unused and in original packaging
- ✓ Return must be initiated within 30 days of purchase
- ✓ Shipping costs are non-refundable (return label provided)
- ✓ Full transparency maintained throughout process
Damaged or Lost Shipments
If your package arrives damaged or is lost in transit, we'll replace it immediately at no cost.
What to Do:
- 1. Document the damage or loss with photos
- 2. Contact us immediately with tracking number
- 3. Provide photographic evidence
- 4. Replacement shipped within 24 hours
🧊 Storage & Handling Instructions
Proper Storage
- • Store in a cool, dry place between 2-8°C (36-46°F)
- • Keep away from direct sunlight and heat sources
- • Maintain consistent temperature - avoid fluctuations
- • Use within expiration date printed on packaging
- • Keep in original sealed containers until use
Upon Receipt
- • Inspect packaging for damage immediately upon receipt
- • Verify product seals and authenticity markings
- • Refrigerate promptly after arrival (if required)
- • Remove ice packs or cold packs when storing
- • Keep all documentation for your records
📦 Bulk & Wholesale Shipping
Large Order Fulfillment
For bulk orders or wholesale purchases, we offer specialized shipping solutions:
- ✓ Custom packing for large quantities
- ✓ Temperature-controlled shipping available
- ✓ Dedicated account managers for bulk orders
- ✓ Flexible delivery scheduling options
- ✓ Wholesale pricing available on shipping
For bulk orders, please contact our sales team at peptides106@gmail.com for a custom quote
🛡️ Shipping Insurance & Protection
Standard Coverage
All orders include automatic protection with our shipping partners:
- ✓ Full value coverage on all shipments
- ✓ Loss and damage claims processed quickly
- ✓ No additional cost for standard coverage
Premium Protection
Upgrade to premium insurance for enhanced coverage:
- ✓ Enhanced coverage for orders over $500
- ✓ Temperature damage protection
- ✓ Priority claims processing
🌐 International Shipping Details
Customs & Regulations
We ensure all international shipments comply with local regulations:
- • All required documentation prepared and included
- • Proper labeling according to destination country requirements
- • Handoff to customs-cleared for hassle-free delivery
- • Import duties/taxes: Customer responsibility (where applicable)
Restricted Countries
Due to regulatory restrictions, we cannot ship to certain countries. Please contact us to verify if your country is eligible for delivery.
Duty-Free Zones & Special Regions
Special shipping arrangements available for duty-free zones and special administrative regions. Contact our international team for details.
💡 Helpful Shipping Tips
🚚 For Faster Delivery
- • Place orders early in the week
- • Orders placed before 2 PM are processed same day
- • Provide complete address information
- • Consider express options for time-sensitive orders
✍️ Tracking Your Order
- • Check your email for tracking updates
- • Use tracking number for real-time updates
- • Contact support if tracking shows delays
- • Allow 24 hours for tracking to appear
📍 Address Best Practices
- • Use your residential or business address
- • Avoid PO boxes when possible
- • Include apartment/suite number if applicable
- • Verify address spelling and zip code
❓ When Issues Occur
- • Report damage/loss within 48 hours
- • Keep original packaging as evidence
- • Take photos for claims documentation
- • Contact support immediately via WhatsApp
Have Shipping Questions?
Our customer support team is available 24/7 to assist with any shipping or returns inquiries.